The goal setting
The primary step before any execution. Setting up goals with client and drawing up the similar experience to offer the best results.
Assignment work
With quality control measures Nouvel professionals ensure top notch services. Few service line-specific quality control include facilities management's quality audits, facility benchmarking, operating benchmarking and reports.
Improvement efforts
Escalation process enables all teams for the proper assignment of the services.
Standard Operating Procedure (SOP)
SOP is an integral part of a successful quality system facilitating consistency in the quality and integrity of a product or end result. Nouvel has a series of SOPs to guide the Facility Management practices followed by activities by the on-site FM service team.
An integral part of how Nouvel delivers professional facilities management services through its various management systems like:
- Quality assurance reviews
- Monthly facility inspection and feedback
- On-site audit personnel for review and evaluation of performance and compliance
- Annual performance review with incentives, awards and recognition
- Manual and SOPs
- Periodic training
- Internal benchmarking
Best values are achieved when savings are great. And the three typical levels of cost savings initiative to be undertaken are:
Tactical initiatives
- Quick-hit, reactionary activities and R&R's
- Restructuring existing model through possible automation
Process improvements
- Re-engineering processes, procedures and systems that support the delivery of services
- Centralisation of services enabled by technology
Efficiency through effective procurement
- Procurement of major services carried by our purchase department
- Competitive tendering for services
- Determine system criticality to the core business and produce supporting KPI's
- Re-validate and re-negotiate service contracts periodically
- establish spare parts and consumable procurement process